Homelessness and Public Transit Guidance

Riding public transit is an act of citizenship.

Too often people experiencing homelessness face obstacles in using public transit.

Public transit is a crucial survival space for people experiencing homelessness. Moving around the city is a basic need for those without stable shelter. To keep medical appointments for physical and mental health issues. To see a social worker, family, friends or others for support. To get a hot meal or shower or to escape extreme weather.

Ideally, public transit should be a safe space where they can be seen by others, safe from harassment. And an escape from isolation and loneliness.

Public transit authorities have a legal obligation to treat people equitably. Many go further to recognise the basic dignity of those who use their services. The TTC in Toronto has committed to “providing a work environment and service delivery that respects the dignity, self-worth and human rights of every individual, and is free from any form of discrimination or harassment.”1

People experiencing homelessness will face a life-threatening environment in the coming winter months of the pandemic.

There has never been a time when such a commitment is more important.

Guidance for public transit authorities—

Our research shows that the suspension of fares during the first phases of COVID-19 made a positive difference to homeless people across Canada.

With this in mind, transit officers should now exercise wide discretion and tolerance in enforcing fare payments against people who experience homelessness. There is no justifiable public (or economic) interest in prosecuting people who are unable to pay fares.

People experiencing homelessness should know—

Complaints about transit service can be made to your provincial ombudsman. In Ontario you can contact them at:

The Fair Change Community Services works to reduce fines to street involved people given tickets in Toronto. Contact them at:

The COVID-19 Policing and Homelessness Initiative is a research project based at the University of Toronto Scarborough. Contact them at:

Download as a pamphlet:

Canada wide pamphlet (english)

Toronto pamphlet